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ITIL-4-DITS Torrent, ITIL-4-DITS Passing Score

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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which is the BEST description of digital business?

A. Using information systems to store, retrieve, transmit, and manipulate digital data
B. Using digital technology to control physical devices
C. Using digital technology as a basis for conducting an organization's activities
D. Using processes that transform something from analogue to digital format

Answer: C

NEW QUESTION # 29
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A. An inventory of the mam technology components that will be located at the head office data centre
B. A list of vendors who will provide the components mat form the social media service
C. Descriptions of the series of steps for the work that is required to create and support the service
D. Definitions of the service management toolsets needed to support the service

Answer: C

NEW QUESTION # 30
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

A. Giving employees time for training and development
B. Establishing a mantel intelligence culture
C. Working with workflow and talent management
D. Encouraging digital technology opportunities

Answer: D

NEW QUESTION # 31
What is the FIRST step in creating a measurement and evaluation system?

A. Selecting metrics and measurement tools
B. Identifying success factors
C. Defining the objectives
D. Creating a system of key performance indicators

Answer: C

NEW QUESTION # 32
Which statement about metrics is CORRECT?

A. Legging metrics report what has been achieved
B. Lagging metrics predict what a is likely to happen in the future
C. Lagging metrics are easy to measure and to influence
D. Leading metrics ate difficult to measure, but easy to Influence

Answer: A

NEW QUESTION # 33
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